Submit a claim

Just fill in this simple form!

  • Please enter a number greater than or equal to 1.
  • Drop files here or
    Accepted file types: jpg, jpeg, gif, png, Max. file size: 256 MB.
      Please include: 1) Photo of fully, bare product only 2) Photo(s) to best illustrate defect
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    Can I exchange an item under warranty at your collection office?

    Yes, you may! If you’d like to conduct your exchange at our collection office, include a note under “When does it occur?”. You may head down anytime during our opening hours once your warranty claim has been approved.

    I would like to exchange an item under warranty at your collection office - do I still have to fill in the form?

    Yes, you should still fill in the warranty claim form. This helps us determine if your item is eligible for the warranty before you make a trip, and lets us check if there there is stock available for your exchange at the moment.

    Can I choose a pickup date and timeslot for my returns?

    Pickups on a specific date are available with the Express Exchange option as a dedicated courier is hired to pickup your item. The courier will call you to arrange a suitable timeslot.

    In order to keep our standard 2-way, door-to-door exchanges free for you, we have to allow our logistics partners to schedule pickups and deliveries according to an optimized route, so we are unable to guarantee a specific date nor timeslot. We apologize for any inconvenience caused! A pickup date will be sent to you once it has been scheduled, and pickup will typically occur within 1 – 2 business days. If this timeframe is unsuitable for you, it is strongly recommended that you come down to our office to do your exchange instead. You won’t have to wait for scheduling and can exchange your defective product immediately!