ErgoLush™ Gel-infused Memory Foam Mattress Topper

How do I prepare my ErgoLush™ Gel-infused Memory Foam Mattress Topper before using it for the first time?

The ErgoLush™ Mattress Topper arrives rolled and vacuumed to keep shipping costs low (even free!) for you. After unwrapping it from it’s vacuum bag, lay out the mattress topper and watch it inflate!

If you notice an industrial smell with your new ErgoLush™ Mattress Topper, this is nothing to worry about! These are caused by gases that are unavoidably produced as a byproduct of all viscoelastic memory foam products, and are not harmful nor toxic. Because make our mattress topper from fresh memory foam and vacuum-pack them right away, these gases may get trapped within the foam until you open them. SleepWiz does not add artificial chemical scents to mask this.

Because these gases are volatile, they’ll vaporize and dissipate quickly. We recommend laying out the mattress topper in a large well-ventilated room for 24 – 36 hours, but away from direct sunlight. You should use a room you don’t sleep in so that the smell does not permeate your mattress or linen.

My new ErgoLush™ Mattress Topper has a smell - is this normal?

If you notice an industrial smell with your new ErgoLush™ Mattress Topper, this is nothing to worry about! Please refer here.

The mattress topper comes with a protector. Do I still need to use sheets over the mattress protector?

Yes.

As you sleep through the night, sweat, grime, oil, saliva, dirt, and other bodily fluids get onto your bedding, and they aren’t completely removed with washing! The protector that comes with your mattress topper is meant as an additional barrier against these contaminants to help preserve the hygiene and prolong the lifespan of your mattress topper. You should still employ your own sheets over the mattress and the mattress topper instead of relying solely on the protector.

Is the external protector washable?

Yes, the ErgoLush™ Mattress Topper external protector is machine-washable! Take care not to roll or fold the mattress topper when it is out of its fabric protector – the weight and density of the mattress topper could cause it to split or tear.

Why is the mattress topper slightly larger than my mattress?

Our mattress toppers are designed to be a few centimeters larger than their corresponding mattress sizes. This is because we want to make sure that your entire sleeping surface is covered in comfort even if the mattress topper shifts slightly when you toss and turn at night! The difference is not significant and you should still be able to pull your fitted sheets over the entire complex with no issues.

I'm sinking into my ErgoLush™ Mattress Topper, should this happen?

Yes – in fact, memory foam has to allow you to sink in in order to work its magic! Memory foam is viscoelastic, which means that it responds like a combination of a viscous liquid and an elastic material when pressure is applied. The memory foam selectively softens to allow more give at the hips and shoulders, so that it can contact and support the curved lumbar region. This allows it to redistribute supportive pressure optimally, relax your back muscles, and keep your spine aligned. While the mattress topper may feel ‘soft’ because your hips and shoulders sink in, this ‘softness’ is very different from that of unsupportive mattresses that sink into a hammock shape.

Instead of fighting it, visualize yourself relaxing on a very thick, viscous medium (like wet dough!) that conforms to your body. Though this sinking feeling may take a few days getting used to, you’ll find that you wake up with less pain and stiffness due to the optimized support!

Do I have to rotate the mattress topper?

We recommend rotating and flipping your mattress topper weekly when you change your sheets so that it wears evenly.

Can I layer several mattress toppers on top of each other?

Yes you can, and this is a practice done in many higher-end hotels to give their beds that luxurious feel. If you need help customizing the feel of your bed, do contact our friendly customer service!

Tatami Pillow-top Mattress Topper

Do I have to place sheets over my mattress topper?

Yes, you should strap the mattress topper over your mattress before placing sheets over the entire complex. This prevents contaminants such as sweat, oil, and saliva from getting into the mattress topper and preserves its hygiene.

Is the Tatami Pillow-top Mattress Topper washable?

It is recommended that you avoid washing your mattress topper as much as possible as frequent machine washing can cause the filling to ball and lose its crimp, which makes the mattress topper less plush. Replace your sheets regularly to prevent sweat, oil, and saliva from reaching the mattress topper, and wipe down the mattress topper with a wet cloth if you need to clean.

Why is the mattress topper slightly larger than my mattress?

Our mattress toppers are designed to be a few centimeters larger than their corresponding mattress sizes. This is because we want to make sure that your entire sleeping surface is covered in comfort even if the mattress topper shifts slightly when you toss and turn at night! The difference is not significant and you should still be able to pull your fitted sheets over the entire complex with no issues.

Do I have to rotate the mattress topper?

We recommend rotating and flipping your mattress topper weekly when you change your sheets so that it wears evenly.

Can I layer several mattress toppers on top of each other?

Yes you can, and this is a practice done in many higher-end hotels to give their beds that luxurious feel. If you need help customizing the feel of your bed, do contact our friendly customer service!